WEB BASED EMPLOYEE SELF SERVICE

What I understand about this topic is Employee self-service (ESS) actually is a web-based application that provides employees with access to their personal records and their payroll details. The most common features of ESS allow employees to change their own address and contact details. This portal will allows employees to access key information 24 hours a day and 7 days a week.

Some examples of ESS web-based that has been used in UTM:   

    

This web-based is like employee kiosks. It will provide updates in employee status and other information initiated and made by the employee themselves via these kiosks. This ESS benefits administration and will certainly speed up services delivery and ensure that the employee data is updated. An alternative to this ESS application is to use of interactive voice response systems. This service is a web delivered application, so if the employees have access to the internet, they can changes in their address, marital status, phone numbers, answer their own questions and resolve their own issues quickly, easily and conveniently. Passwords, documents approval, and role assignments ensure that only authorized employees and personnel have access to the records which assures confidentiality. 

Others functions for this web-based are learning about employee benefits online, enrolling in benefits as a new hire or at open enrolment, viewing paystubs, tracking time off information and requesting days off, clocking in and out or filling out an online time sheet, setting goals and completing performance reviews.

The benefit of implementing ESS is cost savings. In terms of cost savings, the primary gain is in reduced costs for delivering human resource and payroll services to employees. When employees have access to self-service, they are able to answer many questions independently, thus lowering the number of phone calls to the HR and payroll departments. When employees and managers are able to update information online, less money is spent on paper forms. Because employee information is captured electronically and sent to the appropriate approver or database, less time is spent processing employee transactions. There is no rekeying of data from paper forms.

In summary, there are many high-tech components to a human resources management system. But, a huge amount of value can be achieved through effectively setting up and maintaining an employee self-service portal.

References: 

1)Nancy Anheier, SPHR, Sharyle Doherty December (2000). Employee Self Service. http://www.hrrevolution.com

2)Crispina Rafol Corpuz (2006). Human Resources Management (Revised Edition). Rex Book Store, inc.